Automating the Creation of Highly Personalized Customer Communications

A Case Study in Correspondence Management Systems for Healthcare  


A technology-focused patient experience services company with a Call Center needed a way to streamline the patient correspondence program it manages on behalf of more than 400 hospitals.

Learn how a correspondence management system was implemented to achieve this, and the benefits experienced as a result.

About Us

Strata Company has over 20 years of experience in process automation and content management technologies. Our systems are critical to driving high-functioning, highly-effective marketing and communications business functions. In addition to custom development, we serve as a dedicated business technology partner and consultant. Our focus is on building long-term client relationships and personalized, scalable solutions that drive efficiency, reduce costs and enable business success. 

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